Privacy Policy

Welcome to HexaHive® ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at hexahivecosmetic.com or make a purchase through our authorized channels, including Shopee and TikTok Shop.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information — name, email address, phone number, and shipping address when you place an order or contact us.

• Order Information — details about products you purchase, payment confirmation references, and order history.

• Device & Usage Data — IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and analytics tools.

• Communications — messages, inquiries, or feedback you send us directly via email or social media.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your purchase, shipping status, or inquiries

• Improve our website, products, and customer experience

• Send promotional communications (only if you have opted in)

• Comply with legal obligations and resolve disputes

• Prevent fraud and protect the security of our platform

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Logistics & Delivery Partners — to fulfill and deliver your orders within the Philippines.

• Platform Partners — Shopee and TikTok Shop, governed by their own privacy policies when you transact through those platforms.

• Legal Authorities — when required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order records may be retained for up to five (5) years for business and legal purposes.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data, subject to legal limitations

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party platforms such as Shopee and TikTok Shop. We are not responsible for the privacy practices of those platforms and encourage you to review their respective privacy policies.

9. Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising shall be subject to the jurisdiction of the courts of Imus, Cavite.

12. Contact Us