Shipping Policy

Thank you for shopping with HexaHive®. This Shipping Policy outlines how and when your orders will be processed and delivered. We currently ship within the Philippines only.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or Philippine public holidays will be processed on the next business day. You will receive a confirmation and tracking details once your order has been dispatched.

2. Shipping Destinations

We currently ship to all provinces and cities within the Philippines. We do not offer international shipping at this time.

3. Estimated Delivery Times

• Metro Manila & nearby provinces (NCR, Cavite, Laguna, Rizal, Bulacan) 1–3 business days

• Luzon (other provinces) 2–5 business days

• Visayas 3–7 business days

• Mindanao 5–10 business days

• Remote / Island Areas 7–14 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons. HexaHive® is not responsible for delays caused by third-party couriers or circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on your location and order weight at checkout. Fees are displayed before payment confirmation on Shopee and TikTok Shop. We may offer free shipping promotions from time to time — these will be communicated through our official channels.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via the platform you ordered from (Shopee or TikTok Shop). You can use this number to monitor your delivery status through the respective platform or courier's website.

6. Failed Deliveries

If a delivery attempt fails due to an incorrect address, no one being available to receive the package, or the recipient refusing the parcel, the order may be returned to us. Re-shipping fees will apply for re-delivery. Please ensure your shipping address and contact details are accurate before confirming your order.

7. Lost or Damaged Packages

If your package arrives damaged or is confirmed lost by the courier, please contact us within 7 days of the expected delivery date with your order details and supporting photos. We will work with the courier to resolve the issue. Please note that we are not liable for packages lost due to incorrect addresses provided by the buyer.

8. Contact Us